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Japanese Knotweed Eradication

Japanese Knotweed Removal Specialists In London

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020 8769 7321

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Complaints Policy

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely
satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure
below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 020 8769 7321

Or write to us at The Garden Centre, Knollys Rd, Streatham SW16 2JJ
(please request proof of receipt if posting)

Or email us info@japaneseknotweed.london

We aim to respond within 14 days of receiving your complaint and where possible, will provide
you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981
2929.

Proud Members Of:

Property Care Association NPTC Qualified Workforce Trustmark Endorsed Standards Which Trusted Trader Basis Member Amenity Forum Constructionline Chas

We fully guarantee the control of your Japanese Knotweed infestation for up to 10 Years

10 Year Guarantee

Need help or advice? Call today on 020 8769 7321 or Email Us

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CONTACT US

The Garden Centre
Knollys Road
London SW16 2JJ

020 8769 7321

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About Us

We are London's leading Japanese Knotweed eradication specialists. Based in Streatham, we cover the whole of London and our goal is to rid your home of knotweed.

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© 2023 All Rights Reserved · Japanese Knotweed Eradication Ltd · Complaints Policy·

Company Reg No: 0666 3795 · VAT Reg No: 937 3637 94 · Registered Office: Plaza Building, Lee High Road, SE13 5PT